After the number port is approved (but not yet executed), you can contact the service desk and ask for an “Inventory Type Change” where you list the numbers that you’d like to change to service Numbers. In this model, the Service Desk can than schedule the inventory change right after the number port has been completed. When the phone numbers to be ported contain both user and service numbers, it is recommended to create a single port request towards Microsoft for all numbers set as user numbers. Phone numbers in Business Voice can have two types: user phone numbers that can be assigned to users and service numbers that can be assigned to services such as Call Queues. Number porting occurs based on account information and if you cancel your subscription, it will not succeed. Your customer should not cancel their existing services with the current carrier until the number port has been completed.
You can do this by obtaining a Customer Service Record (U.S.), Equipment Record (Canada), or pre-order validation bill from the current carrier.ĭo not cancel existing services until porting is complete. Please validate the information accuracy with the existing provider before submitting the port request. The success of your port request depends on the accuracy of the information that you provide to Microsoft when you create it. Validate Information you provide in a porting request. All phone numbers in a port order must be from the same carrier.Toll-free phone numbers must be submitted on separate port orders.Submitting multiple orders for the same carrier and account number may fail as the losing carrier may only accept one at a time. Careful planning is necessary to properly schedule the port order.Phone numbers from different account numbers in a single port order will fail. Submit one order per each account number from the losing carrier.This may result in the numbers being out of service over the weekend. Avoid requesting to schedule the execution of number ports on Friday afternoon because it will limit our staff’s ability to connect with the losing carrier (if necessary).Request to schedule the execution of your ports during business hours in your time zone.The following rules are important to be aware of when creating porting requests: Please use the aliases as defined in the PSTN Service Desk contact information article.
#Contact microsoft customer service phone number manual#
When your specific porting request (or request for new phone numbers) is not supported by the Wizard in Teams Admin Center, it needs a manual port request via e-mail. You’ll benefit from an automated process and a structured wizard with additional guidance. If you are in a supported region for the automated number porting process through Teams Admin Center, we strongly recommend you to use this method. Microsoft takes your request and submits it to the losing carrier and then relays their response back to you.īelow are a few best practices that would make your number porting process as smooth as possible :.
Choosing a target date does not mean that the port will happen on that date – the port will only occur on the target date IF the losing carrier provides approval to allow your numbers to be ported away from their system on the date that you have asked for.